SHOPPING AT WWW.BUYJABRA.COM

Shopping with www.buyjabra.com is easy
If you can see it on the site, you can buy it - it's that easy. Start out by making sure you have selected the right region for correct shipment and currencies.Then click on the item category you are interested in (e.g. Stereo/Music Headsets). You will then be presented with all the items in your selected category. If you would like a close-up or more information about any product, then click on the item. Once you have found what you want, click 'add to cart', and when you're done shopping, follow the on-screen instructions to fill in your payment and delivery details.

Do you sell gift vouchers?
We don't sell gift vouchers.

MY ORDER

Can I change my order?
Once your order has been confirmed, it's not possible for you to change it. We will send your order immediately to the warehouse for fast delivery.

Can I cancel my order?
No, you can’t. We will process your order once we receive it for fast delivery.

Has my order been shipped?
As soon as your order is dispatched from our warehouse, we'll email you to confirm that it’s on its way to you.

Can I track my order?
Depending on the carrier we send your order with, the dispatch email we send you may include a unique tracking number which you can use to track the progress of your parcel.

Part of my order is missing
If the delivery note says an item should be in your parcel but it isn't, please get in touch with Customer Service. Let us know the Order Number and the Product article number or Product Name of the item you wanted, and we'll look into it. We'll usually be able to send you the item we missed out, but in the rare occasion that it isn't possible, we'll refund the money you paid for it.

A mistake has been made with my order
Every so often mistakes do happen, but we do our best to sort them out as smoothly as possible. If we have made a mistake with your order, please contact Customer Service and let us know.

DELIVERY INFORMATION

Do you deliver to my country?

• EU:
• Austria
• Belgium
• Bulgaria
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• United Kingdom

• North America:
• USA
• Canada

• Russia:
• Only the five follow cities:
• Moscow
• Saint Petersburg
• Nizhnii Novgorod
• Samara
• Kazan

• Delivery Time
  
• Deliveries will be made within 5 working days from order. For US orders it might take longer due to customs.

Do I have to pay customs and import charges?
No. All customs and import charges are included in the price of the order. However if taxes and duty have been levied on top of your order please get in contact with Customer Service for assistance.

Do you deliver to PO Box addresses?
Unfortunately, we can't to ship to PO Box addresses for security reasons.

PAYMENTS

How do I pay for my order?
You may pay buy the credit cards: VISA, Eurocard/Mastercard and Dancard.All credit and debit cardholders are subject to validation and authorisation by both the card issuer and us to maintain security and prevent fraud. We also take security very seriously indeed, so your details will be safe with us.

When will I be charged?
When you place your order your card will be authorised, and you will receive an email confirming that your order has been successful. Payment will be taken first when we dispatched your order and send it from our warehouse. If your card is not authorised, payment will not be taken, and you will get notified immediately on the screen that the payment was unsuccessful. Don't despair at this stage, because there may still be something simple that can be done to get the payment authorised. Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period.

Is it safe to order online?
Safer than it's ever have been. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
* Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
* Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
* Data Integrity - this checks the data being transferred to ensure it has not been altered.

DISCOUNTS

What are www.buyjabra.com promotion codes?
Promotion codes are codes or code words, such as “DISCOUNT” that will give you money off on a certain style, the whole order or free delivery.

Where do I find promotion codes?
The promotional codes are used in different marketing activities. A good way not to miss out on great offers and discounts is to sign up to our newsletter. Keep an eye on the press as well, as we sometimes do promos with selected magazines. Each discount code has its own terms and conditions (such as who can use it, what for, and how long it's valid for) so it's a good idea to check before you buy.

How do I use my code?
Make sure you type your code into the appropriate box when you check out, and hit update to apply it to your order. If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).

I forgot to use my promotion code
Unfortunately, if you didn't enter your discount code at the checkout, we can't apply it to that order or amend your payment later on.

How do promotion codes affect my right to return an order?
If a promotion code was applied to your original order, your refund amount will be adjusted to reflect this. Unfortunately, we can't reissue a promotion code, even if your original order is returned to us.

RETURNS

How do I return an item?
We try to make sure everything we sell will make you happy, but if you ever do need to send anything back to us, you can find return instructions at the return note that will be put in your package, or check out our Returns Policy. When you send us something back, it is important that you save your return tracking number, as this proves that you sent it back to us if it gets lost in transit.

In case you want to return an item you bought at www.buyjabra.com it is not possible to return the item to a physical store. You can only return items bought in on www.buyjabra.com to us.

I have received a faulty item
We don't want our customers to receive items that are anything less than top quality, so if you think anything in your order is faulty, please get in touch with us within 30 days of delivery. When contacting customer service please let us know the following details: your order number, product code/product name, details of the fault and if you want a refund or replacement.

I have received an incorrect item
We're only human, so occasionally the wrong item does get sent out. If this has happened to you, we sincerely apologise. Please contact Customer Service, and let us know the following details: your order number, product code/product name, details of the fault and if you want a refund or replacement.

Have you received my return?
It takes about three weeks for us to receive and process your return. Note that if you use the pre-paid return label you can only follow the tracking in your own county since the returns for each country will be collected and sent back to us as a bulk return.

When will I receive my replacement?
We will process your replacement item within 3 days of receiving your parcel. We'll email you when your replacement order is on its way to you. We won't charge you anything for delivering your replacement order, and delivery will take as long as it did for your initial order.

When will I receive my refund?
We will process a refund within 3 days of receiving your parcel. Please allow 2-30 days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it. We will credit your refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll send a cheque to your billing address.

You have refunded me the wrong amount
Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact Customer Service quoting your order number and the required refund amount. Please note: Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charges.

Why have you not refunded the delivery charge?
We are sorry, but the delivery cost you originally paid is non-refundable. If you are returning items because you have changed your mind, this will also be at your own cost, and we can't refund your postage. However, if we sent you the wrong item or something faulty, just contact Customer Service and we'll help you to send it back free of charge.

How do I sign up for the www.buyjabra.com newsletter?
Click here and sign up to the newsletter straight away and make sure you don’t miss out on news and great offers.

QUESTIONS ABOUT A PRODUCT

Can you provide more information about a product?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best. The product page for every item includes description and images. If you have any other burning questions though, please contact customer service quoting the product name (e.g. Jabra HALO), and we'll do our best to answer your questions as soon as we can.

How can I find a matching accessory to my product?
To see what accessories are available for your specific products you can choose two ways. Either click on Accessories in the left menu on the front page (or in the top menu under All products) and use the filter ”My product” to choose the product you have. All accessories available for that particular product will be shown.

You can also choose your product in the top menu and look at the accessories tab of that particular product to see which accessories that are available.

Be aware that all accessories are shown, ie accessories that might not work in your region as well. This way we make it possible for you to choose to purchase an accesssory that might work in a different region from where you live, which could be practical if you for example travel a lot. This applies mainly to chargers.

I have seen something advertised but cannot find it on the site
Just type the name of the item or its code into the search box at the top of the homepage, and it will take you straight to the right page.

I need help with my product
Please go to www.jabra.com/support or view your quick setup guide for more information about how to contact Jabra Technical support.

TECHNICAL PROBLEMS

I am not receiving any emails or newsletters from you
If you are not receiving our emails or our regular newsletter, you could be missing out on exciting news about all the latest products, and you wouldn't want that, would you?

One of the most common reasons for this that your email software is marking emails from us as junk mail, and are sending them to your spam folder. To stop this from happening, please add ’noreply.webstore@jabra.com' to your email address book, then emails from us should come through just fine.

If you checked this and are still not getting the newsletter, make sure you typed in the right email address when you signed up with us

Other Technical Problems
If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system. Windows users can find out more here.
If you're still having problems using our site, please feel free to get in touch with Customer Service and we'll be happy to help.

To help us look into your problem please try to include as many of the following details as possible: Your operating system (e.g. Windows XP, Mac OS 9.0), internet browser (Internet Explorer 6, Netscape 7.02), what URL you were trying to access (e.g.http://www.buyjabra.com/site/site/customer.html), what time the problem occurred, please cut and paste into the email any error message that appeared on the screen.

CONTACT WWW.BUYJABRA.COM

How do I contact you?
If your question will not be answered by one of the entries on this page please contact customer service and we will be happy to help you. We will get back to you as soon as we can and do our best to answer all queries within 12 working hours.

Please fill in the form below to get in touch with customer service or in case you want to contact customer service by phone the number is: +46 775 706 702

Opening hours for customer service is 8.00 to 17.00 (CET). We have closed on Swedish public holidays.